Return Policy
We want you to be fully satisfied with your purchase from Ilara Health. Items can be returned under the following circumstances:
- Damaged Items: If you received a damaged item.
- Additional Items: If you received an additional item that was not in your sales order.
- Incorrect Items: If you received an incorrect item.
- Short Expiry: If you received an item with an expiry period of less than 6 months, unless the item was purchased as part of a fire sale indicating a price deduction due to short expiry.
Please Note: We do not accept returns for any other reasons.
Return Process: You must reach out to us within 48 hours from the date of delivery to be eligible for a return.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team by calling 0700 023 023. We're here to help!
At Ilara Health, our customers always come first
Ilara's medication service offers unique value to our customers:
1) Flexible financing: We allow customers to order up to Ksh150k per month and pay in weekly installments
2) Transparent pricing: We offer fixed, transparent prices for all our medications and consumables
3) Stellar customer service: We're always just a phone call away to help our customers with any questions or issues